COMPLAINTS

If you have any complaints, please raise them in the first instance with your direct contact at SRM who provided you with the service.

As soon as possible after a complaint has been received, you should receive a Complaint Record Form to be completed, which should include the details of the complaint.

All / any complaints should be copied in to the CEO, Sean Raath, email address is: sean.raath@srm.aero or by using the contact form in the website.

The Company will send a written acknowledgement of a complaint within five business days of its receipt, giving the name or title of the person handling the complaint.

The delegated individual investigating the complaint will be advised to you and request additional information if necessary. This person will have authority to settle the complaint.

Once the investigation has been completed, we will attempt to resolve your complaint.

Within Eight weeks you will receive:

SRM will co-operate with all required industry regulators into any investigations or complaints made against it and retains records to facilitate co-operation in line with regulators requirements.

Details of the Financial Ombudsman Service are:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0207 964 1000
Email: complaint.info@financial-ombudsman.org.uk

Why Specialised Risk Management for your Aviation Insurance Placements?

Cover

The extent of cover is almost endless, with a wide variety of terms and conditions which may or may not apply to your operation. One size does not fit all, and our job is not simply to provide you with a cheap quote on your insurance. Our responsibility goes beyond that to ensuring that it measures up to expectations. With full disclosure, and broadest terms and conditions, SRM takes care of the technical aspect of your placement as brokers providing you with the expertise to work on the budget.

Price

We have access to exclusive facilities which will ensure that you obtain the best possible price for your operation and taking into account the extent of your cover and nature of operation.

Service

We do not simply leave it at price and cover. We ensure that throughout the duration of your policy your response times and efficient and effective implementing your policy to the highest possible service levels. We have an extensive network of partners in almost every jurisdiction ensuring that you are able to compete with the best without the worries of day to day administration.

Legal   |   Privacy Policy   |   Complaints